Get Started with Chatbot Services
Winza Technovision : Recollect the last time you chatted with a customer service agent? Regardless of whether you were lodging a complaint, seeking assistance in payment or offering feedback, chances are you were talking to a bot. Yes, chatbots have burgeoned in popularity over the past couple of years so much so that over 80% of the brands plan to use chatbots by 2020. Moreover, companies are indulging in Chatbot development services to help businesses realize the innate power of such technology.
Interestingly, around 55% of the customers prefer connecting with brands that have chatbots to resolve issues. No wonder businesses in various verticals: retail, e-commerce, finance, banking, IT and even healthcare are harnessing the power of bots to offer quick answers to questions, resolve complaints and get a detailed explanation to queries. Satya Nadella, Microsoft CEO believes, “Chatbots will fundamentally revolutionize how computing is experienced by everybody.”
What is a Chatbot?
TIf you are still wondering what a chatbot is, it is simply an artificial intelligence software that can simulate conversation with a user through textual and auditory methods. Programmed to imitate human-driven interactions, chatbots leverage mediums such as SMS, website chat window and social messaging services to receive and reply to messages, thereby offering instant, customized responses round-the-clock.
Chatbots streamline the interaction between the user and the service, minimizing the need for human intervention and allowing organizations to refine customer experience, amplify productivity and reinforce profit margins. Such is the recognition of these AI-bots in the market that several Chatbot development services in India are completely focussed on taking this technology, to the next step.